Set-Up-to-Fail Syndrome: How Bosses Create Weak Performers

by
Soma

Group dynamics

2 min read

Two people on your team miss the same deadline. For one, you think “rough month.” For the other, “this again.”

Jean-François Manzoni and Jean-Louis Barsoux spent years studying where that asymmetry leads, and gave the destination a name: the set-up-to-fail syndrome. It starts with a label, formed early, often on thin evidence. Once the label says “needs watching,” you watch. More detailed instructions, more check-ins, less room to decide.

The person reads the tightening correctly, as withdrawn trust, and responds like most of us would: stop volunteering ideas, do what’s asked, nothing more. From your chair, that looks like confirmation. So you tighten again. Two reasonable people, each reacting to the other, running a loop that makes the label true. The work itself deepens the split: trusted people get the stretch assignments that grow them; watched people get the safe tasks that can’t disprove anything. The gap you predicted becomes the gap you built.

I can usually hear the split before a leader names it: trusted people get described by their judgment, watched people by their tasks.

The way out starts with a small test. Take the last mistake your most-supervised person made and retell it to yourself with your best performer’s name attached. If the story softens, the label has been doing some of your judging. Then hand back one piece of autonomy, and say you’re doing it. Oversight that quietly disappears just reads as another test.

When did you last give the person you watch most closely something you weren’t sure they could do?