Why Rehearsing Difficult Conversations Backfires on Leaders
Group dynamics
The conversation has already happened four times this week. In the shower, on the commute, twice during a meeting you were pretending to follow. The other person hasn’t been in any of them.
Rehearsal feels like preparation. Roger Schwarz would call it a symptom. He spent his career studying the mindset most of us run in hard conversations, which he named unilateral control: achieve my objective, win rather than lose, keep things rational, keep discomfort down. Nobody chooses it. Under pressure it switches on by itself, and rehearsal is how it plans. You’re not preparing to learn what they think. You’re preparing to manage what they’ll say.
The mindset produces exactly the behavior that justifies it. A controlled conversation leaves the other person nothing to do but defend, their defensiveness confirms that directness “doesn’t work” with them, and next time you script more. Meanwhile they learn your conclusions arrive pre-decided, so they stop offering the information that might have changed them. The better you get at these conversations, the less they teach you.
Leaders sometimes rehearse the hard conversation with me first. The weakest lines are always the ones we’ve written for the other person.
Schwarz’s alternative, mutual learning, fits in three moves: say your conclusion, show the reasoning that got you there, then ask what they see that you don’t. Keep your opening line from the rehearsal. Throw away theirs.
Which conversation are you rehearsing right now, and what answer have you already assigned them?